As a SMB owner, your goal is to grow your company. But if you are worrying about your IT, which is a very tedious and time-consuming task, you are in turn sacrificing your company’s growth. By letting us to support your IT related issue, you can fully concentrate for your business growth.


Onsite IT support has some advantages that may be more suitable to your business needs, depending on what you suit your company. Some of the benefit included:-

1) Better problem solving

There are certain issues that just cannot be resolved remotely especially when it comes to issues regarding hardware.

2) More confidence and comfortable

Build better understanding and more familiarize user needs. Provides a more hands-on support which may make you feel more comfortable knowing you have someone in person to talk to face-to-face, to answer your questions and to address any issues

3) Faster problem solving

Especially complicated IT issue, onsite support normally able to solve the issue faster. Especially issue involved multiple devices. This could be a challenge for remote support. Onsite support also have many advantages over connection issue, printer issue etc.


Remote access is a great technology and is invaluable when it comes to remote technical support and computer support for your business. Nearly 90% of computer software issue can be resolved via remote IT support including scanning for malware, installing drivers, upgrading business applications and software, and removing computer viruses.

1) Increased Response Time

Remote support is always available whenever an IT issue arises. Simply call or email us to receive support immediately. This greatly cuts the response time when compared with waiting for a tech to visit your business on-site.

2) Reduce Cost

ModernOne technical support team are typically able to assist you without tacking on additional costs that come with an on-site visit. Those savings resulting in a lower cost. This gives your business top-notch IT services at a fraction of the cost.

3) Always Available

Onsite support technician might not always be available in the office. Remote support technician work from office. We will have remote technical support teams on standby waiting to service your computers.